Policies

 
 

CANCELLATION POLICY
Every guest appointment is important to the service providers at Marshall & Company Hair and Body Wellness and it is reserved especially for you. 

When you forget about or cancel your appointment without giving enough notice, our service providers miss the opportunity to fill that appointment time and standby guests miss the opportunity to receive services. For this reason, we require a $50 deposit for services longer than 2 hours. Since each appointment is reserved for you personally, you will forfeit the $50 deposit if you forget about or cancel your appointment within 48 hours prior. If you cancel your appointment with more than 48 hour notice, the $50 deposit can be refunded or applied toward your next scheduled service.

Our appointments are confirmed at least 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. We understand that it may be necessary to amend or cancel scheduled appointments from time to time. To help with this, we’re happy to waive our cancellation fee and accommodate scheduling adjustments, provided that we receive at least 24 hours notice prior to your scheduled appointment.

If you are more than 15 minutes late for your scheduled appointment, we may not be able to perform all scheduled services. We will do our best to accommodate you when you arrive.

Our goal is to provide an experience for every guest that exceeds expectations. We truly appreciate your compliance and understanding with this policy.

FIRST-TIME COLOR POLICY
All new and existing clients that have never had a color application with us are required to have a consultation before scheduling their service. You can choose to schedule an in-salon consultation. In-salon consultations can be booked as a stand-alone appointment or combined with a haircut service. If booking as a stand-alone appointment, in-salon consultations are $25 and will be deducted from your color service total. There is no charge for in-salon color consultations if booked with a haircut service.

APPOINTMENT CONFIRMATIONS
For your convenience, we can confirm your appointments by text message, email or phone call. You can select the method that works best for you. We also recommend adding appointment times to your calendar at the time you make your reservation.

YOUR SCHEDULED TIME
Please plan to arrive 15 minutes early for your appointment to allow for check-in, a beverage and relaxation before your service. If you are late to your appointment, we may have to shorten the service time. 

SPA ETIQUETTE
Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. We also ask that you silence all cell phones and tablets.

Our spa is a place where many come to relax and recharge. So please, enjoy our spa without your little ones. Spa services are offered to children, however a parent or guardian must be present for any services provided to children under 16.

SPA SANITATION
From our sterilization techniques to the environmentally friendly hair and body products we use, you can relax knowing your health is our first priority. Also, since we offer only natural nail services, you don’t have to worry about breathing harmful odors or chemicals often associated with acrylic nail salons.

RETURN POLICY
If for any reason you are not completely satisfied with your product you may return it for exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method.

The integrity and health of your hair and skin is of utmost importance to us, therefore, we reserve the right to deny services if we deem the services are not in the best interest of your hair or skin.